Service Guarantee &
Refund Policy
Aethonex provides permanent, private infrastructure. Our commitment is rooted in structural reliability and the delivery of owned software integration, ensuring your operations remain independent and secure.
The Ownership Commitment
Unlike traditional SaaS models where services are rented, Aethonex installs "Owned Infrastructure." Once the final handover is complete, the infrastructure belongs to your organization in perpetuity.
If we fail to deploy the specified architectural stack within the agreed deployment window, a full refund of your initial deposit will be processed immediately.
Refund Protocol
Eligibility is governed by our verified technical deployment benchmarks.
Technical Failure to Deploy
Total refund eligibility if the Aethonex stack fails to initialize on certified hosting environments during the primary deployment phase.
Host Environment Mismatch
Partial refund if specified server configurations do not meet the minimum throughput requirements validated by our core audit.
Security Vulnerability at Setup
Claims related to structural security vulnerabilities prior to final handover and client access confirmation.
Non-Refundable Assets
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01
Perpetual Licenses
Once the unique license key is generated and dispatched to your secure digital vault, it is considered consumed and non-refundable.
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02
Dedicated Engineering Hours
Custom architectural mapping and configuration consulting hours are billed on resource consumption and are final.
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03
Setup & Integration Fees
Logistics, environment setup, and secure-link testing costs incurred during the physical deployment phase.
Dispute Resolution
A transparent and professional approach to conflict resolution ensuring absolute neutrality and precision.
Initial Filing
Submit a formal technical claim via email or support portal including server access logs.
Technical Audit
Our engineers perform a structural audit of the deployment stack to verify the failure points.
Review Panel
The claim is reviewed by our engineering management team for compliance with the Master Service Agreement.
Final Resolution
A determination is issued within 14 business days. All outcomes are final and binding.
Formalize Your Infrastructure
For a deeper understanding of our structural liabilities and your permanent rights, please review the complete legal framework.